Last updated: 25 Sep 2026
This Refund Policy applies to online maintenance payments made through this customer portal. Please read this policy carefully before making a payment.
Once a payment is successfully processed and a receipt is generated, the amount is credited against your plot's maintenance account and is not eligible for refund, except in the case of a duplicate or erroneous transaction as described below.
If an amount is debited from your bank account/card but no receipt is generated on the portal (e.g. due to a payment gateway timeout or technical error), any duplicate debit will be automatically reversed by the payment gateway/bank within 5-7 working days as per standard banking timelines. No manual refund request is needed in such cases.
If the amount is not reversed automatically within this window, please contact the project office with your transaction reference number for assistance.
If you have mistakenly paid an amount higher than your actual pending dues, the excess amount will be adjusted against your next billing cycle rather than refunded, unless you request a refund in writing to the project office.
Approved refunds, where applicable, will be processed to the original mode of payment within 7-10 working days from the date of approval.
For any refund-related concerns, please contact your project office with your receipt number and transaction details.